Last updated: 2 July 2026
These Terms & Conditions ("Terms") govern your use of the website euphoriagrand.com and any booking of rooms or services with The Euphoria Grand, Near New ISBT, Tutikandi, Shimla, Himachal Pradesh – 171004 ("the Hotel", "we", "us"). By making a booking or using this website, you agree to these Terms.
1. Bookings
A booking is confirmed only after you receive a confirmation from us and, where applicable, your payment (advance or full) is successfully processed. You are responsible for providing accurate guest details. We reserve the right to decline or cancel a booking in cases of suspected fraud, unavailability, or breach of these Terms.
2. Rates, taxes & payment
- All rates are in Indian Rupees (INR) and are subject to applicable Goods & Services Tax (GST) and any other statutory levies, charged as per prevailing law.
- Payments may be made online through our authorised payment gateway, or at the hotel by approved methods. Online payments are processed securely; we do not store your full card or UPI credentials.
- Tariffs are dynamic and may change without notice; the rate confirmed at the time of your booking applies to that booking.
3. Check-in & check-out
Standard check-in and check-out timings apply and are communicated at the time of booking; early check-in and late check-out are subject to availability and may attract additional charges. A valid government-issued photo ID is mandatory for all guests at check-in, as required under applicable law. Foreign nationals must present a valid passport and visa.
4. Guest conduct & hotel rules
- Guests are expected to conduct themselves responsibly and to respect other guests, staff and hotel property.
- The number of occupants must not exceed the booked room's capacity. Additional guests may attract extra charges or be refused.
- Any loss or damage to hotel property caused by a guest will be charged to that guest.
- We reserve the right to refuse service or require a guest to leave for unlawful, unsafe or disruptive behaviour, without refund.
5. Cancellations & refunds
Cancellations, no-shows, early check-outs and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms.
6. Service delivery
How booking confirmations and services are delivered is described in our Service Delivery Policy.
7. Liability
The Hotel is not liable for loss of or damage to guests' personal belongings, money or valuables except where caused by our proven negligence and to the extent permitted by law. Guests are advised to use safe-keeping facilities where provided. We are not responsible for services provided by third parties (e.g. taxis, tour operators) arranged at your request.
8. Force majeure
We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, adverse weather, landslides, strikes, government action, or disruptions to power, water or connectivity.
9. Intellectual property
All content on this website, including text, images and the logo, is the property of The Euphoria Grand and may not be reproduced without permission.
10. Governing law & jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Shimla, Himachal Pradesh.
11. Contact
Questions about these Terms? Contact us at [email protected] or +91 98161 80958. Full details on our Contact Us page.