Last updated: 2 July 2026
This policy explains the charges that apply if you cancel a booking, do not arrive, or check out early at The Euphoria Grand, Shimla, and how refunds are processed. It forms part of our Terms & Conditions.
Cancellation charges
| When you cancel | Charge |
|---|---|
| More than 10 days before the arrival date | No cancellation charge — full refund of any amount paid |
| Between 5 and 10 days before the arrival date | 50% of the total booking amount |
| Within 5 days of the arrival date | 100% of the total booking amount |
| No-show (guest does not arrive) | 100% of the total booking amount |
| Early check-out (guest leaves before the booked departure date) | 100% of the booking amount for the remaining nights |
In summary: a 50% charge applies to bookings cancelled within 10 days of the arrival date, and a 100% charge applies for no-shows, early check-outs, or bookings cancelled within 5 days of the arrival date. Cancellation charges are non-commissionable.
How to cancel
To cancel or modify a booking, contact us as early as possible by phone on +91 98161 80958 / +91 89606 00007, or by email at [email protected], quoting your booking/reservation number and guest name. The cancellation is effective from the time we receive your request.
Refund method & timeline
- Any eligible refund is made to the original payment method used for the booking.
- Once approved, refunds are typically processed within 5–7 business days. The time for the amount to reflect in your account depends on your bank or card issuer.
- Refund amounts are net of any applicable cancellation charges shown above. Payment-gateway or bank transaction fees, where non-refundable, may be deducted.
Special rates & group bookings
Promotional, non-refundable or advance-purchase rates, and group/event bookings, may carry different cancellation terms, which will be stated at the time of booking and will prevail over the standard terms above for those bookings.
Failed or duplicate payments
If an amount is debited but your booking is not confirmed, or you are charged more than once for the same booking, the excess/failed amount is refunded to the original payment method, usually within 5–7 business days. Please contact us with your transaction reference if this occurs.
Force majeure
In the event of circumstances beyond reasonable control (natural disasters, landslides, government restrictions, etc.), we will work with you in good faith on rescheduling or an appropriate refund/credit.
Contact
The Euphoria Grand, Near New ISBT, Tutikandi, Shimla, Himachal Pradesh – 171004 · +91 98161 80958 · [email protected]