Last updated: 2 July 2026
This Privacy Policy explains how The Euphoria Grand ("we", "us", "our"), a hotel located near the New ISBT, Tutikandi, Shimla, Himachal Pradesh – 171004, collects, uses, discloses and safeguards your information when you visit euphoriagrand.com, make a booking, or otherwise interact with us. By using our website or services, you consent to the practices described here.
1. Information we collect
- Booking & guest details — name, mobile number, email address, postal address, government photo-ID details (as required by law for hotel check-in), number of guests, stay dates and preferences.
- Payment information — when you pay online, card/UPI/net-banking details are collected and processed directly by our PCI-DSS-compliant payment gateway partner. We do not store your full card number, CVV or UPI PIN on our servers. We retain only a transaction reference and payment status.
- Communications — messages you send us by form, email, phone or WhatsApp.
- Technical data — IP address, browser type, device information and pages visited, collected automatically to operate and secure the site.
2. How we use your information
- To process, confirm and manage your bookings and payments.
- To provide guest services, respond to enquiries and send booking confirmations, invoices and service updates.
- To comply with legal obligations, including guest-registration and taxation (GST) requirements.
- To improve our website, services and security, and to prevent fraud.
- To send occasional offers or updates, only where you have not opted out.
3. Sharing your information
We do not sell your personal data. We share it only with: (a) our payment gateway and banking partners to process transactions; (b) service providers who help us operate the hotel and website under confidentiality obligations; and (c) government or law-enforcement authorities where required by applicable law.
4. Payment security
Online payments are handled over encrypted (SSL/TLS) connections through a payment aggregator authorised by the Reserve Bank of India. Sensitive payment credentials are entered on the gateway's secure environment and are never accessible to or stored by hotel staff.
5. Cookies
Our website may use essential cookies to keep the site functioning and to understand usage. You can control cookies through your browser settings; disabling them may affect some features.
6. Data retention
We retain booking, invoice and transaction records for as long as necessary to provide our services and to meet legal, accounting and tax obligations, after which they are securely deleted or anonymised.
7. Your rights
You may request access to, correction of, or deletion of your personal information, subject to records we are legally required to keep. To make a request, contact us using the details below.
8. Children
Our services are intended for adults. We do not knowingly collect personal information from children except as part of a booking made by a responsible adult.
9. Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new "Last updated" date.
10. Contact us
The Euphoria Grand
Near New ISBT, Tutikandi, Shimla, Himachal Pradesh – 171004, India
Phone: +91 98161 80958 / +91 89606 00007
Email: [email protected]